"Became trapped in my bathroom! \n\n(Don't panic, it was a good experience despite this) \nI got myself out of the situation and all is well and I realize how this FLUKE incident occurred and that it was immediately corrected. It's how they went about correcting it that I want to emphasize here... \n\nEvery member of the staff who heard of this was very concerned. Frank, a manager, was in my room to examine the situation within moments of my call and the engineer was on scene within 5 minutes. Further, the senior manager personally came to my room to apologize and make amends. \n\nThe 5 stars represent the delivery of amazing service from the staff. I travel a lot, so belive me when I say things always go wrong. The fact that the staff showed so much genuine concern, and acted promptly to remediate the situation is what will bring me back to Aloft."^^ . . . "5"^^ . "2"^^ . "2014-09-26T00:00:00"^^ . "0"^^ . . "2"^^ .