. . "2016-06-26T00:00:00"^^ . "0"^^ . "5"^^ . . "Two points: 1) very quality boarding facilities; 2) dependable and dedicated veterinary staff\n\nMy wife is a Certified Veterinarian Techinician. We also own a high strung German Shepherd who is 11 years old but acts as if he's still 6. As a result, we've tried several boarding facilities in the Valley over the last 5 years, but none were sufficient for a relatively \"old\" German Shepherd with an anxious temperament, one who doesn't particularly enjoy \"open bay\" boarding where 20 dogs are housed in the same room. We've boarded Cisco 4 times at UAH and the process has been smooth and boarding has always been successful--no dog bites like can occur at other facilities and no drama. Each time we'd drop him off we knew we'd pickup with no surprises. Clearly the staff are highly trained and really love to care for animals.\n\nOur first 3 boardings went exceptionally well. Our last trip, ending today, was the beacon of professionalism and honest animal care. We placed Cisco in UAH's boarding care for a family trip. On the 2nd day we received a call from Dr. Steinberg indicating that Cisco had bloat, an extremely dangerous situation that required emergency surgery. (This was not the result of inadequate care, but rather due to Cisco's routine and anxious efforts to break free from kennels and overwork himself while I'm not around). \n\nThe story goes: on the last walk through of the evening at approx 8pm, the kennel tech noticed that Cisco was hunched over, attempting to vomit. At that time the technician immediately notified Dr Steinberg who, although closing down operations for the evening, diagnosed the issue and took immediate action. Dr Steinberg immediately called my wife to discuss the options--either perform the surgery at UAH or have our dog transferred to an emergency care clinic. After receiving Dr Steinbergs call, my wife and I made the decision to pursue the surgery immediately at UAH, as would be expected, and the surgery lasted nearly four hours after Dr Steinberg and staff should have ended their shifts. As a family man and an individual who enjoys my standard hours of the job, I truly appreciate their dedication to animals and putting their personal lives aside to care for Cisco--absolutely remarkable. Working after-hours for an hour or so may be expected on the job, but performing surgery for 3-4 hours beyond the end of shift truly shows their dedication to animal care. At approx 1am, five hours after end of shift, we received a call from Dr Steinberg indicating the news that the surgery went exceptionally well. Perhaps more impressively, we received a daily call from Dr Steinberg for the next 5 days discussing Cisco's status while he remained in supervised boarding. Customer care was truly demonstrated in this situation, as well as that animal care is paramount. UAH staff could have easily said that we should transfer Cisco to an emergency care facility or that the surgery would need to occur after \"their\" hours ended--but they didn't, and instead performed high quality care and won us for life. \n\nOverall, we are not only extremely supportive and appreciative of the UAH facilities' dedication to animals and Dr Steinberg's efforts, but will guarantee that we will continue to use their facility for future boarding use."^^ . "2"^^ . "0"^^ .