"1"^^ . "1"^^ . . "2017-01-17T00:00:00"^^ . "0"^^ . . "0"^^ . "If I could give negative stars I would. Never in my life have I witnessed such bad management and Customer service. We walk in there tonight and we had to wait at least five minutes before anyone even acknowledged we were there. Then this lady with dark hair walks up, looking like she'd rather be anywhere but working. She said two? Then immediately followed with dogs are not allowed. I replied with he is not a dog he is a service animal. She said it doesn't matter you have to sit outside. I said oh well you must not be up to date on your laws, I'll just talk to your manager. Then she proceeds to say I am the manager. I was shocked she even said that bc of how she was acting, her body language and the way she approached the situation. It must've been her very first ever in the customer service industry. But whatever I went on to say ok well a service animal is allowed anywhere humans are allowed. She said I don't care you still have to sit outside. Then I proceeded to say ok well this is a lawsuit waiting to happen bc I could sue you for refusing me service indoors bc I need a service animal. She then snickers, chuckles and had an attitude and grabbed the menus. I then said you know what I'm not going to waste my money here. She said ok and we left. If I was the owner of LoLo's I would not only embarrassed that someone so unprofessional, rude, and unwelcoming was the first person my paying customers see and interact with, but also that she is running your store in the manner that she is running it. I've never been treated so poorly or rudely in my entire life. she has to be the worst manager I've ever come across. I wouldn't be surprised if this has happened before where she does not care about the customers or making regulars. Let alone I've never been in an establishment where I am not even welcomed or acknowledged and so quickly pushed out the door. The way I look at it was that she was thinking less work for me oh well. Very very unpleasant all around. Needs to teach employees the laws and fire the horrible manager and start fresh."^^ . .