"I have been going to see Jim Trichak for many years and my family goes there as well. I do not have any work done because my teeth are pretty good, I only go for cleanings. I have enjoyed every experience I have had there with Jim but on the other hand the staff is HORRIBLE! They are rude, unpleasant to talk to, and not helpful! I do not recommend going here because of them!!! I missed ONE appointment and they charged me $50 and I have NEVER missed an appointment, EVER. I spoke to Susan the Office Manger and explained my situation, she was rude to me, she was NOT helpful, not understanding during this hard time and not willing to work with me. I asked to talk to Jim about the situation she said she would get back to me, when she did she left a voicemail, never said thank you or anything pleasant on the voicemail when she called me back (just hung up at the end). Jim has done a fantastic job with analyzing my teeth and taking care of me. He is definitely recommended but should consider getting a new staff!"^^ . "2012-09-12T00:00:00"^^ . "1"^^ . . "1"^^ . . "1"^^ . . "0"^^ .