. "2013-10-29T00:00:00"^^ . . "2"^^ . "A helpful staff really makes an experience. This place rocks in the customer service arena! \n\nGet this: I walked out of here not buying a single thing. I'm still excited to recommend this place. And it ALL stems back to the unbelievable service provided by employees and management. If you read no further, just know that there's a manager named Drew who can work magic. \n\nWaiting days before a Halloween party I popped in to shop for a costume. I must have asked for a pair of costumes to try on *at least* eight times. (I was there a little over two hours. Yes. It took me that long to find suitable attire. I wanted something that covered my panties. Ok?)\n\nNo matter who greeted me with a walkie talkie (to take my dubious outfit requests) it was with a smile. The turnaround time to pull a costume was super fast! The staff accepting my castoffs did not blink an eye. (Yes, I tried on the \"Officer Rita\" and \"Peacock Bunny\".)\n\nI mean, I *tried* to fold everything back into a neatly organized envelope. Buuuut no. Who am I kidding? I can't wrap presents in the best of circumstances. \n\nAfter FINALLY settling on Robin (from Batman and Robin) I asked for the accessories so I could checkout. \n\nMajor bummer. Turns out someone had pulled a five finger discount. I was holding the last XL and had no belt, cape or cute little slip on gloves. I asked to speak to a manager and Drew popped out faster than a bunny during a magic show.\n\nDrew offered a myriad of options.\n- He dug up a smaller size & offered to provide those accessories w/the XL\n- He called around to other stores to check inventory\n\nI tried on the smaller sized belt. No dice. (I'm built like a tank w/o a waist.)\n\nDrew then offered to sell me the costume + accessories at a 40% discount. (So I wouldn't have to drive so far out of my zone. I hate driving.)\n\nIn the end I drove over to another Party City. Drew jotted down the address, directions (which is kind of cute given smartphone GPS) and the name of the managers over at the other store + the phone #. When I picked up my costume I was treated like a bar buddy. The manager there had ALL of my information was waiting with my Robin.\n\nThat's customer service. \nThat's awesome."^^ . . "0"^^ . "4"^^ . "3"^^ .