"Two months after buying my first home, I was dealing with a plumbing issue that was fortunately covered by my condo HOA, so they connected me with DrainPro. The owner, Don, called me and set up an appointment very quickly to come out later that day. \n\nBefore pulling in my HOA, I dealt with three other plumbers who spent anywhere from 10 to 45 minutes looking at the problem but not offering any solutions before leaving and passing the buck to someone else. Don spent three hours investigating and covering all bases to locate the mystery leak with minimal damage to my home (and proactively ensuring there was no damage to neighboring units). \n\nI really appreciate the personal responsibility he took for the project. As soon as he found it, he was on the phone with the HOA director to confirm the HOA would be taking care of everything then came back in and fixed the leak in just a half hour. What a relief! \n\nTony took over the project for the restoration work and again, I was impressed with his ownership of it. He kept me in the loop and got it all taken care of with as little disturbance as possible. \n\nThe whole thing could have been a huge inconvenience, but DrainPro made it a lot easier. The mystery leak issue had been dragging on, but about a week after getting DrainPro involved, everything was back to normal and it looks as if nothing ever happened!\n\nLike another reviewer, I might not have selected them if I had read these reviews first, but I'm so glad my HOA did. I'm completely comfortable working with them and as a new homeowner, I have my go-to plumbing company now."^^ . "5"^^ . "0"^^ . "0"^^ . "0"^^ . . . . "2011-12-22T00:00:00"^^ .