"1"^^ . . "2015-10-05T00:00:00"^^ . . "0"^^ . "3"^^ . "2"^^ . "This place was alright... The woman who booked my room was amazing and kind, but the sentiment was short lived. \n\nThe King bed room was quite spacious with a couch, desk chair, table, refrigerator/freezer, nice TV with a hdmi port great for hooking up a laptop or console, smelled good non smoking, no dust or bugs. Same layout for my friend's double bed room across the hall. The cleaning staff were nice and asked what I wanted if I saw them. \n\nThe pool closet to my room seems like it has a key only gate but no one in my building or at the pool had a key. Lobby was beautiful and clean, with staff that always asked to help me and comfortable seating. Up until now it's 4 stars, but it gets worse. \n\nI locked my key in my room and waited 30min for security to get me to take me to my room, they argued over taking me both or splitting between a family also waiting and me. Then they had to be told no 1 guard alone with one person and I'm assuming especially female and I had to be taken first even though I got there first too! Finally, the guards freaked when I walked in the room a few feet to get my id to show I was me, in my room... Like what I'm gonna steal in front of you? \n\nI tried to book another night after my business trip as it ran long, my company books ever yr and they know this but I'm told I can't book at the same rate, the new rate is at least 60 higher, and I ask about the new rate, then again I'm told I can't, I'm told there's nothing available... Why the run around? Later I find out other staff extended and the following 2 nights people are booking and the staff don't know who this woman was that told me this and it's inaccurate. I changed hotels regardless."^^ . .