"1"^^ . "0"^^ . . . "2017-06-24T00:00:00"^^ . "This is my third visit here and it will be my last. Checked in and went to my room on the third floor and my room key didn't work. So had to drag all my luggage back down to the front desk and get it reprogrammed. Desk clerk acted as if it was an imposition that he had to do it. Four days into my stay I'm out and about and I get a phone call from my credit card company to tell me that the hotel has attempted to charge my card six times for differing amounts above and beyond the hold they put on the card at check in for the total amount of the stay. Since I didn't know anything about the additional charges they declined them and cancelled my card. Great. So I go back to the hotel and ask for an explanation of the additional charges and they have no idea what I'm talking about. The only charge they show is the initial one. I press the desk clerk further and she says I'll have to speak with the manager the next day and gives me her card. So I go to my room, and my key doesn't work again, so I have to go back down to the front desk and get it reprogrammed. Again, no sorry for the inconvenience from the desk clerk. So I go to my event and get back to my room about 3:39am. Since I'm checking out that day my bill has been slipped under my door. I open it up and it's almost three times what was quoted and what I agreed to at check in. So back down to the front desk I go. I show the clerk my reservation confirmation and bill. She looks them over and agrees that the bill is incorrect. Unfortunately she tells me that only the manager can correct the problem, and she will be in at 8:00am. So I go back to my room and get some sleep. Today is checkout day so I pack everything up and get down to the front desk about 9:00. I ask for the manager and I'm told that she isn't there, she's out at a meeting and they don't know when she will be back. So I tell the clerk that I have a problem with my bill and that I was told that only the manager could deal with it. She gives me a really strange look and says she doesn't know why someone would tell me that. She takes my bill and reservation confirmation and says if I'll have a seat in the lobby she will get my bill corrected. Took her just a few minutes and she had my bill corrected. She also gave me an additional $50 credit due to the issues I had during my stay. When I returned home I received an email requesting I fill out a survey about my stay. I did that and within a short time I received a canned response from the hotel manager saying she was sorry I had a bad experience and that she hoped that involve them another chance. Not likely. It's really too bad because it's a nice facility, but it's run very poorly."^^ . . "0"^^ . "0"^^ .