"0"^^ . "2018-06-28T00:00:00"^^ . "I just wanted to share how disappointed I am in the customer service my partner received today when bringing in my vehicle. \nI had called in advance to make an appointment for my oil change, the appointment time was confirmed (9:00) and brought in on time.\nHe was told that it should be done by 10:30. To me, 90 minutes for an oil change that would take 30 anywhere else seemed long, but okay. 10:30 came and went. 11:00, no update. He had now seen a number of team members come by, acknowledging other guests and saying to them unsolicited \"let me check on your vehicle for you\" and some of who had arrived after him, he went to the attendant to check on my vehicle. \nThe attendant asked what he was there for, then made a \"call\". He then was told it should be just a few minutes, it was \"going thru the wash\". 11:15, he went to check again. A second \"call\" was made. He was told that they were \"just trying to find the keys\". 11:30. Still no car. He asked the attendant to please go and personally check again. 3rd time having to ask the status..... because the first time and second time should have been the last and should not even have had to happen. \nThe attendant came back and yep...the car had not been washed, and the attendant told him they \"accidentally had parked it out back\". \nAlmost 3 hours for an oil change! \nThis is completely unacceptable and no real apology or explanation from your service department. My boyfriend also happens to be a person of color. I am hoping on EVERYTHING that this was not a factor in the 100% complete lack of customer service and consideration he was shown today. Unfortunately this is not our 1st bad experience with your service department or the Larry H Miller company. Even more unfortunately we have bought an \"oil change package\" that now in order to get our moneys worth we would have to return at least 1 more time. \nOver 2.5 hours to have an oil change done when an appointment was made and confirmed is complete and total disregard for their guests time and energy. We will not be returning for any reason and will surely not recommend either."^^ . . "1"^^ . . "0"^^ . "0"^^ . .