"0"^^ . . . . "2014-09-05T00:00:00"^^ . "3"^^ . "This franchise location lost two stars for messing up on my order (twice) during a single situation. The food tastes good; the facility looks clean; and the service is both prompt and courteous.\n\nI ordered an item off the menu and asked for two extras, paying for the addition. I drove off and was already several blocks away when I discovered their mistake--they'd made my order wrong(!), including a LOT of a food item of which I am allergic(!).\n\nI returned to the franchise double checked the menu, confirming the mistake was theirs and not mine. I went in to address my concern, the manager saw me and asked whether I received the wrong order, to which I replied yes. The manager responded promptly to 'correct' the error. But...\n\nI waited for my replacement, hopefully correct, order. Unfortunately, they still got it wrong. They failed to include the items for which I had paid extra $. (But, at least my order no longer contained the product of which I am allergic!)\n\nSummary, always take personal responsibility to double check your order(s) in all circumstances--and accept nothing less than accuracy when receiving your order(s)."^^ . "1"^^ . "1"^^ .