. . . "I had stopped by earlier today to have a clasp replaced on my watch. The experience was awful. I literally needed a $0.50 part replaced that would take no more than three minutes. The person behind the counter was no help whatsoever. I was amazed. I have several family members in the jewelry business and it is generally understood that you assist a prospective customer in this type of situation.\n\nAfter I said I would go elsewhere she told me that she could get me a Rolex part at a Rolex price.\n\nHere is some advice, next time go the extra mile. I am in the market for an upscale watch. You lost a sale, but saved yourself $0.50!"^^ . "0"^^ . "1"^^ . "2017-06-12T00:00:00"^^ . "2"^^ . "2"^^ .