. "0"^^ . . "0"^^ . "2016-12-18T00:00:00"^^ . "1"^^ . "My review is based on the reservation process as after a few days of contemplating how I was uncomfortable in the way I was treated as a customer.\n\nI made a reservation for the \"Grand Canyon West Rim Air & Ground Freedom Tour\" which clearly states \"Hotel pickup approximately 1 hour before tour time(s)\". After the reservation, I was notified that they do not pick up at my hotel. (I had no problem on a previous vacation with a \"Pink\" competitor.) Ok, fine.\n\nThey said to wait for them at the Las Vegas Convention Center by 04:45. Kind of early right? I asked if they could call me when they're almost there. Nope. They finally said I could get on at the terminal in Boulder (30 min away). Ok. The price is still the same regardless - I expected that.\n\nI finally cancelled my reservation because of the lack of customer service during the reservation process. I received mostly partial sentence reply's when I was trying to accommodate the various changes after the fact. It made me feel like they were \"doing me a favor\" rather than me being a value customer paying for a service. I would rather pay more for better service."^^ . . "1"^^ .