. "0"^^ . "2"^^ . "0"^^ . . "0"^^ . . "Below is my original post. I'm reposting this because they fixed my carpet. It's back to normal ... looks like nothing ever happened. No more bumps - thank you.\n______________________________________________________\n\nI understand things/mistakes happen but when a company take NO responsibility THAT is when it shows lack of professionalism & character. \n\nMy beautiful Mohawk carpet is RUINED!!! It has stretched & has bumps. I literally keep tripping on it. Heavenly Scent Pros did not even take the time to come see it in person. \n\nIF I had been forewarned that it \"may stretch\", you \"may get bumps\" I would have never had it done. They are taking NO responsibility.\n\nTHE BLAME:\n1. The company that installed it 4 years ago \n2. Chemistry 101 ... steam/stretching & mumbo jumbo carpet jargon\n\nWhen I ask how it never happened before when I had it cleaned, Chad has NO explanation & says it will be $120 for it to be stretched out & I have to pay for that. I'm disgusted ... My carpet was beautiful & excellent quality. \n\nBeautiful Carpet + Heavenly Scent Pros = RUINED CARPET \n\nPLEASE do your research & read reviews ... don't use this company. Make sure you hire a responsible & fair company."^^ . "2018-05-15T00:00:00"^^ .