. . "0"^^ . "2016-04-17T00:00:00"^^ . "3"^^ . "2"^^ . . "I very much like the concept of this business. Shawn is knowledgeable, experienced, honest, fairly priced and very courteous. Depending on the vehicle and nature of the hitch installation, I would use him again. I would very much like to give him five stars, but I had a very unfortunate incident due to the design of the hitch that was installed. So I'd definitely recommend this business, but only after doing a thorough review of what hitch you might be putting on the vehicle. In general, I'm going to avoid any hitches that require removal of the bumper fascia -- under the exhaust I'm totally ok with.\n\nThis is the actual letter I submitted to the BBB of Wisconsin regarding Curt, the manufacturer of the hitch in question:\n\nI am the current owner of a 2014 Cadillac CTS V-Sport. On March 3, 2016, Shawn from At Your Door Mobile Hitches installed a Curt hitch model number 11901 for the cost of $350. The product looked very well built and finished, and Shawn was courteous, polite and experienced.\n\nThe majority of the installation of this product seemed to go well until Shawn went to put the bumper fascia back on the vehicle. He spent about two hours trying to get the bumper on but could not unfortunately get the fascia far enough forward so that it would snap back onto the brackets. He even asked me to come assist in pushing the cover forward while he screwed it in place. After fighting with the bumper fascia, it was unfortunately causing paint damage where the tail lights and bumper fascia met, so I decided to ask him to stop to minimize any further damage. We got the bumper fascia back on with about a 1 centimeter gap on the drivers' side.\n\nShawn offered to discount the installation price, so we settled on a total payment of $300 as I assumed I would simply purchase some touchup paint to repair the scratches on the bumper fascia.\n\nAfter driving the vehicle for a several weeks, the gap unfortunately increased to about 2 centimeters, and it was obvious that something wasn't right with the fascia. So I took the vehicle to Lake Pleasant Collision to inquire about getting the bumper fascia back on the vehicle properly. Again, I assumed it would be a simple repair in the hands of an experienced body shop employee.\n\nLake Pleasant Collision accepted the vehicle on April 13, 2016. I was later informed that day that the bumper fascia would no longer fit properly on the vehicle due to the Curt hitch model number 11901. He explained that, because the hitch was nestled in between the vehicle frame and bumper beam, the extra thickness of the steel plate pushed the bumper beam further out. This in turn was pushing on the bumper fascia which was the reason why Shawn was unable to get it reinstalled properly on March 3. He recommended a completely removal of the hitch which was completed on April 13. The product is now sitting in the trunk of the vehicle rather than attached as it is intended to be.\n\nFurthermore, they informed me that during Shawn's attempt to reinstall the bumper fascia on March 3, the installation tabs on the drivers' side of the bumper fascia were worn down to that point that they were not usable. This led to the fascia sagging and continuing to separate from the vehicle. As a result, Lake Pleasant Collision ordered an entirely new fascia, painted and installed it on April 15, 2016 at the cost of $1,753.94.\n\nDue to the fact that the Curt hitch model number 11901 is in fact unusable in its current design, I would like to return the hitch. I would also request that Curt Manufacturing make me whole and reimburse for the initial cost of the installation ($300) with At Your Door Mobile Hitches as well as the cost to replace the bumper fascia ($1,753.94) with Lake Pleasant Collision. I would also recommend that Curt pull this product from market and redesign it so that it can be used as intended without damaging the vehicle."^^ . "0"^^ .