"The experience:\nI was in Arizona for a wedding on a holiday weekend. I knew I had an eye infection and couldn't wait 3 more days to be treated. I arrived and the place was a ghost town, not one person in the waiting room. The front desk girl was very short, curt and not friendly. \nShe insisted on me paying a copay for a \"specialty visit\" per my insurance card which for my Blue Cross/Blue Shield PPO doesn't have urgent care as a specialty. I explained this to her as she said she needed to call and verify my coverage. Knowing I had to be seen, I paid the larger copay knowing she just called to verify it was a lower copay.\nI spent the time filling out their numerous documents with my medical history. \n\nThe Care: Once I was brought back to have my weight and vitals the young man went through each item that I had just filled out with me. When he got to the second page I told him that I filled those out no longer than 10 minutes ago and that nothing has changed since bringing me back. (I think the last menstrual period date was when I said enough was enough)\nHe told me he had to confirm everything I wrote down was accurate! ((Seriously? No I lied on the intake form but now that you ask, I'll tell you the truth)) (head smack)\nOnce in the room, the doctor was quick and within 30 seconds knew I had an eye infection. She sent my Rx to the local drug store and I was done.\n\nThe Aftermath: \nToday, I received my EOB (explanation of benefits from my insurance) and what do you know, they owe me the overage of copay they insisted I pay, even though they knew it wasn't that high since they called the insurance company prior to me seeing a doctor. (The longest part of my visit I will add) SO.. I call their billing department number. A Tasha answers me and I explain they need to send me the refund for the copay overage. She states I need to talk to the refund department and she will transfer me. Nope, she laughs and hangs up.\nI call back and listen all the way to the end to find they have a refund department on the prompts. I press the number and it transfers me only to say \"The department you want is not available\" and then hangs up on me. I try one more time.. Same thing.\n\nThis place is clearly bottom of the barrel I get that, but the scam of taking money and not wanting to return it is unacceptable. \n\nI filed with my insurance company a grievance since they are contracted. My insurance states the doctors office has to respond within 30 days or they can lose their contract.\n\nWe will see!"^^ . "2"^^ . "0"^^ . "2016-10-27T00:00:00"^^ . . . "2"^^ . "1"^^ . .