. . "3"^^ . "2014-07-28T00:00:00"^^ . "2"^^ . . "I have been going to Fry's Electronics for almost as long as I can remember. I've been to their stores in at least 3 states and have bought thousands of dollars of \"stuff\" from them. I can summarize Fry's this way \"If only they were what they are capable of being\"\n\nFry's has the resources to own their industry: huge warehouse-sized buildings, tons of parking, most stores with d\u00E9cor far more upscale than places like Costco, dealership rights for virtually every name brand. So why don't they?\n\n1. They are a weird place to shop\n2. The sales associates, while generally nerdy but knowledgeable, are often devoid of customer-service skills\n3. They have an immense amount of merchandise on display but often (usually) no sellable stock\n4. They fail at what they should excel at - hands-on touchy-feely working displays of products that cry \"buy me now\"\n5. Little-to-no customer education to promote spontaneous buying\n\nMost brick & motor retailers fear on-line sellers like Amazon which is why most B&M retailers are in financial trouble. Fry's promotes themselves as a discounter who will match internet prices, which ostensibly would eliminate that tendency for people to come see and touch a product and then go home to buy it online. Fry's misses the fact that people love instant gratification ... if they want something they want it NOW.\n\nUnfortunately, each time I have visited Fry's this year to see, touch and buy a hot and popular item (whether HiFi, appliance, computer or cellular) Fry's either doesn't have it or they have one abused non-working display model with nothing in stock to sell. Why would I want to order from them when I can buy it on the spot on my cell phone and have Amazon deliver it to my home the next day? What Fry's has become, or at least is becoming, is a giant junk store with a million different gadgets but most of them not what people want.\n\nI have no negative feelings about Fry's. Despite their shortcomings it is I who makes the choice to shop there, and I do make that choice. I am just disappointed that they have made the decision to not have the products I want to buy available to see, touch and BUY."^^ . "0"^^ . "0"^^ .