. "Granted they saw my daughter in an emergency situation, they fixed it and the tooth was okay. Staff seemed a little rude and music was loud in the office. \nWhen we came in for a routine visit, Dr. Gupta was nice and she explained to me what needed to be done (extraction and space maintainer.)\nSecond visit (my daughter got her first tooth extracted, no fuss, she did need another tooth extracted.) \nThird visit, my daughter had extreme anxiety and Dr. Gupta (no work was done) said we should come back another time. \nFourth visit same anxiety took over my little one, Dr. Gupta referred us to a pediatric dentist(no work was done.) No space maintainer was installed nor was the second extraction done. (Later on I learned at the new pediatric dentist, no extraction was needed. ) \nA few months later, the pediatric dentists office said Aces Dental already billed and was paid for the space maintainer that never was installed. \nI went to the office and the billing manager Jasmine yelled at me. I mean yelled about getting my daughters information up. This was in front of the entire staff and in the lobby. Good thing no other patients were waiting in the lobby. \nWhen I asked her to come closer and speak lower due to HIPAA, she asked why. \nThis was the icing on the cake for me. I asked politely for her to talk about this in a more confidential place because everyone was staring and she refused. \nI asked the receptionist if Jasmine was always this brash, and she said she didn't know what that meant. \nIn the end, Jasmine said she will look into it and refund the money back to the insurance. \nI certainly hope this gets resolved. Charging for a procedure might've been an accident (and should've never happened,) but getting yelled at was the utmost unprofessional experience I've ever had."^^ . "2014-02-21T00:00:00"^^ . "4"^^ . . "1"^^ . . "4"^^ . "13"^^ .