"0"^^ . "7"^^ . . "I recently had Colletti Design replace my stair railing. Things started out well but quickly went downhill. Initial design phase was quick and easy. I was informed that the lead time would be 6-8 weeks. After 8 weeks of waiting with no update, I called to find out what the status of my order was, and got a quick response. \n\nA team showed up to \"template\" my railing, which involved some welding inside my house. I received a phone call later that day from my wife to inform me that the install team had set fire to my staircase, causing damage to the carpet on 3-4 stairs.\n\nThey were very apologetic and promised to pay for replacement of my stair carpeting. I wasn't too upset at this point (accidents do happen), but my experience afterwards was completely unacceptable.\n\nYou would think that after having set a fire inside my house that this company would have payed especially close attention to my job, but I experienced the opposite. Not once did I ever receive an unsolicited phone call. i was constantly calling to find out when (if ever) my railing would be installed. Two and a half weeks later, after promises of \"expediting,\" my railing was installed -- in the wrong color.\n\nAt this point, I was very upset and informed the owner of everything that went wrong. The only thing I was given were some weak apologies. They did eventually arrange for my railing to be removed and powder-coated in the correct color.\n\nI was given nothing for my multiple inconveniences. Given the price (which is substantially higher), I was expecting to receive high-level service. I received the opposite.\n\nAll said and done, I received a simple stair railing after 12 weeks, along with a burnt carpet and several long days for my wife and baby, at a substantial price premium."^^ . "2014-12-16T00:00:00"^^ . . "1"^^ . . "3"^^ .