"2014-07-27T00:00:00"^^ . "1"^^ . "1"^^ . "8"^^ . "0"^^ . . . . "We were in the market for a new refrigerator and maybe an over the stove microwave. We had a nice woman sales person who knew the business. Still having to do our homework, we shopped at two other stores that day then returned to finish the deal. They didn't have the lowest price but we wanted to buy from this person and also decided to get the microwave, too, since they could deliver and install the next day.\n\nWhen the two young guys showed up to deliver and install the microwave and refrigerator, things went downhill fast.`I could tell these guys were very inexperienced and ill-equipped to handle the microwave installation. They had a cordless screwdriver and soon asked for a stepstool so that they could reach the screws in the cabinet to take the old one out.\n\nThen they tried to mount the new one to the original backing plate even though one came with the new one. These guys wrestled with this for 20 minutes or more before I had to get involved if it was ever going to get installed. After measuring with my tape measure, the new microwave was taller than the old one. \n\nFinally, they decided to mount the new mounting plate. They told me that they couldn't mount it because the original holes in the wall don't match and they are not allowed to drill into the wall. I also had to provide the \"butterfly\" style nuts for the drywall. How crazy is that?\n\nI had to get my drill and level to finish the job because they were not able to use the original holes in the cabinet either, so new holes needed to be made.\n\nI called my sales rep asking for the manager to call me. They doubted that I would ever hear from him.\n\nWe paid $120 for the pleasure. What a hassle!"^^ .