. . "I won't go in this location again. I like Pet Planet - but this location ( having been here twice now) has left me cold, and after seeing what I saw here - I won't go back.\n I was in here the other day and the older woman who works here was helping a 30 something-year-old guy buy stuff for his cat - it appeared he had never had a cat before and needed guidance and help.\nI watched this woman systematically sell him a ton of things - hey I get it, it is her job - and I understand he needed things, but having been a pet parent to 2 cats for over a decade ( and having had cats all my life) she was selling him some things he didn't need at all, and some things that would be rendered useless in just a few months. \nFor example - a tiny litter box - suitable for a kitten, a tiny cat carrier, again suitable for a kitten.. she was selling litter box liners - everything you could imagine to this poor guy. As any cat parent knows it will quickly out grow both the carrier and box in a few months. I felt so bad for the guy.\nHere is the best part - I heard her say \" I have never had a cat!\" What?!!\nIt seemed like she cared more about racking up a huge sale then giving him only what was needed - and unfortunately in doing so provided him ( or allowed him to select) products that will not be suitable long term.\n\nThe selection at this store - like others however is good, but the service is where it really falls down - in particular the older lady who works there. While she may think she is efficient, she comes across as curt, impolite and insincere. \n\nI don't think this is in keeping with the Pet Planet brand - and with other franchises out there - I will visit them instead."^^ . "2016-10-06T00:00:00"^^ . . "1"^^ . "4"^^ . "0"^^ . "1"^^ .