"2"^^ . . "0"^^ . . . "2"^^ . "1"^^ . "2010-01-10T00:00:00"^^ . "I have used this Hertz rental agency twice now.\n\nBoth times, it was booked through a third party, as part of a company deal.\n\nThe first time, the company paid the cost directly. It took a little while to explain that to the clerk on duty, but it finally worked out. However, I had been given a car whose plates would expire before my rental did; thankfully I noticed this before driving the car out of the lot. It was in summer though, so it meant two trips with all my bags out into the sweltering summer heat, for something that should have been checked prior to handing me the keys.\n\nThe second time, I was unable to rent a car. Period. Because Hertz has a policy that it will not accept cash for just a part of a rental, something that is not made clear on their website (in fact, their website is misleading on that count, they make it clear that you can pay cash provided you have an 'authorized credit card'. What they mean is that provided they can authorize the credit card for the -entire- amount, you can pay the entire amount in cash instead. However, you can also get out of paying with credit entirely if you apply for a special card, which takes 30 days. So it makes it sound that you need a valid credit card for identification purposes, as would be the case with their 'special' card, but not for the entire cost). This was a problem, as I was in the process of moving, and had already put a great deal on my credit card, to where the rental cost, plus the deposit, was too much for my available credit.\n\nBy way of solution, the clerk tried to pass me off to another rental car agency, that was located outside the terminal, that would charge me an extra $200 per week. I'm not sure what sort of operation feels it's a good idea to pass clients off to competitors, but I said screw it, and took a taxi.\n\nMy attempts to contact their customer support have been futile; the first reply apparently ignored my complaint, instead saying that \"The deposit is required\", and my second attempt, to indicate that this was not a correct reply, has gone unanswered.\n\nI will not be voluntarily renting a car from Hertz again."^^ .