. "0"^^ . . "2015-01-24T00:00:00"^^ . "0"^^ . "We will never rent a car from Hertz at Sky Harbor again. We reserved and prepaid for an upgrade, but when we arrived to get our car the girl at the desk refused us the car we reserved. She basically told us either we take the lower grade Chevy Spark or we get nothing unless we pay for an upgrade. We already did pay fro an upgrade on our reservation through Expedia and had the documentation to prove it. She was very rude and unprofessional. Wanting to get on with our trip and getting frustrated and pissed by the way this individual was treating us we forcefully paid for a car. We then contacted Expedia regarding the over charge and they did nothing to resolve the issue. Both Expedia and Hertz are a joke. DO NOT RENT FROM HERTZ!!!!"^^ . "0"^^ . . "1"^^ .