"2"^^ . "1"^^ . "2011-06-04T00:00:00"^^ . . "This is a situation where I wish I had two sets of ratings: \n\n1. Room: for the price, 5 stars\n2. Management/customer service: ZERO\n\nAs other reviewers have noted, the rooms are spotlessly clean. The linens are clean and crisp, the bathrooms are clean and everything works, the WiFi works and is easy to use. We didn't have breakfast at Quality Inn, so I can't comment. Our stay would have been fine except the room we reserved was not available and the staff and manager were unable and unwilling to fix the problem. \n\nI finally had to resort to complaining on Twitter about the sucky service, which finally caught the attention of the corporate office (social media works, folks). The corporation agreed to refund one of the rooms, but it's going to take the chain six weeks to issue the check, which I think is absolutely ridiculous.\n\nAs long as the room is available, you'll have a good stay. If anything goes wrong at the front desk, watch out. You'll be there all day with a manager who should be driving a truck, not working in hospitality."^^ . . . "4"^^ . "3"^^ .