. . "2"^^ . "I was very excited to try Scratch, unfortunately the experience fell pretty short of my expectations. Despite the great renovations made to an old building, the service was lacking and the food was mediocre. \n\nWe tried Scratch on the Tuesday prior to Christmas around 8 pm and they were jumping. What the owners have done with this place is incredible! I've been to the old Billy's Bistro and always thought that with some TLC it had a lot of potential. The owners of Scratch saw that potential and capitalized on it. It's modern, but rustic, very casual, but it still feels like you're having a cool night out. The building is split into a bar side (the bar and about 6 2-4 tops), and a dining room side, we sat in the bar side. The bar side is very loud, and could really use something to help dampen the noise. \n\nThe service was slow and gave off the air of being inconvenienced. Due to a food allergy we asked if anything on the menu was, or could be made, gluten free. The server went back to the kitchen to ask, then returned to tell us that most things on the menu are vegan. We re-stated that we were looking for gluten free options, and after another trip to the kitchen the server said \"IDK, just get a burger without a bun.\" If you don't offer anything gluten free that is completely fine, but it would have been helpful if the server could have guided us through the menu with a little less attitude. \n\nWe ordered the Brussels sprouts (delicious), their house burger with out the bun, and their Reuben. The burger patty was decent but overcooked, and the fries were heavily seasoned with black pepper and their house spice. The ketchup that accompanied the fries was more akin to tomato sauce than ketchup, but we appreciate the scratch made effort. The Reuben was tasty, but by the time it go to me the bottom slice of bread was completely sogged out, and I couldn't even pick it up to eat it. \n\nOverall it took us about an hour and half for an appetizer and 2 sandwiches. \n\nI'll try Scratch again, I really want to like this place, hopefully the food and service improve."^^ . "8"^^ . "1"^^ . "2016-01-05T00:00:00"^^ . "2"^^ . .