"2013-09-16T00:00:00"^^ . "8"^^ . "0"^^ . . "4"^^ . . "BEWARE - READ BEFORE YOU GO HERE! TRUST ME.\n\nI'm flat-footed and now that I'm in my mid-30's, my knees just don't hold up like they used to. So, I decided to get some orthotics...\n\n1.Dec 18th. Dr. Harrill took some molds. I had major surgery earlier in the year, so my deductibles were already met (Blue Cross Blue Shield)\n\n2.Given that, I wanted two pairs of orthotics so I don't have to swap every time I change shoes. I was planning to purchase the second pair without co-insurance. Doc was cool with that. He said now is the time to make a second pair. \n \n3.Paid co-pay that day and was told 2-3 weeks they'll be ready. I had a trip to hike Grand Canyon in February. \n\n4.I never heard from them. I waited double, called to check 6 weeks later (first week of Feb)\n\n5.Lady was extremely rude when I asked on the status. She said \"Listen, like you were told, they take 2-3 months. We will call you when they are ready\". She was very curt and seemed annoyed. That phone call took about 40 seconds.\n\n6.They never called - hiked the Canyon without. Had to hit a CVS and got some Dr. Scholls. They did okay, but not the same. \n\n7.After my trip came and went and I let another month go by. Called in early March to check again. \n\n8.Lady said they'd been sitting on the shelf for quite some time. WTF?\n\n9.So confused. Told her I'd come pick up right away\n\n10.She then informed me that my orthotics in fact, weren't ready. \n\n11.I was told the molds were still sitting on the shelf. 3 months and they never sent them in to be made!!!\n\n12.I was super confused. I asked why they hadn't been sent in and she stumbled through a stuttering answer that didn't make any sense. She then asked if I'd like them sent in. \n\n13.I said YES, please have them made, but I want to make sure the insurance stuff is ironed out. Since this was a new deductible year I needed to make sure I wasn't getting dinged for their stupidity. \n\n14.She said that I'd have to pay for them if my deductible hadn't been met yet in 2013. \n\n15.I immediately told her \"not to do anything\" and that \"I'd be coming over to the office later that day\" to figure this out. I arrived at the office a few hours after I hung up the phone. \n\n16.Get this - she threw them out! I stood at the counter with a look of astonishment. I asked her when she threw them away and why. She said \"I threw them away after you called. You said don't send them in to be made, so I tossed them\"\n\n17.Now I'm fired up. I laid into her a bit and reiterated that I had told her \"Don't do ANYTHING\" and that \"I'd be there TODAY\". \n\n18.I asked her why I'd want them thrown away after I paid my co-pay, called twice to see if they were done yet, and made a special trip over there. She spewed a bunch of bullshit back-peddling that was barely comprehensible. \n\n19.The situation escalated to a point where the doctors, and all the admin and nurse practitioners were there. \n\n20.Apparently, I needed to start over and have more molds made! I could not believe what I was hearing. \n\n21. I told Dr. Harrill that I'd just go somewhere else and eat the co-pay.\n\n22.Doctor Jason Harrill actually called me about 15 minutes after I left. He felt bad and told me to come back when I had time and he'd make them for me at his cost (or cover what Blue Cross doesn't cover). \n\n23.It's now May and I've got another hiking trip planned for Memorial Day, so I scheduled an appt to go back and have more molds taken. \n\n24.When I saw Dr. Harrill for the third time, he didn't remember me/the ordeal. I had to remind him who I was, what happened, and had to walk him and the nurse through the story, again. He assured me he'd cover the cost due to the fiasco. \n\n25.They didn't get done before Memorial day, so I had to Dr. Scholls one more time. \n\n26.They finally arrived in June and were four sizes too large\n\n27.Had to cut them with scissors. Tried to shape them to fit inside my shoes - did an okay job. How lame that I had to size and shape my new orthotics.\n\n28.For the kicker. They only made one pair! I'm not sure why, but I only got set.Now I'm back to swapping to and from by golf spikes, sneakers and dress shoes.\n\n29.It's now September and I'm getting collection calls. No joke. \n\n30.I tried calling the billing number listed on their website, but the company that answered said they don't handle their billing.\n\n31.Finally got the bill - here it is - http://cl.ly/RPgS. They billed me for both pairs!!!!\n\n32.What more? They double billed for the the exam and the casting on Dec 18th. ARE YOU F*CKING KIDDING ME DR. HARRILL???? Just because I wanted two pair does NOT allow you to double bill for the one exam and one casting you turd!\n\n33.In addition they billed again (3rd time) for the visit in May because THEY threw the molds away.\n\nTotal of $939.79!\n\nGet real. No only am I not paying you, but I will make sure BCBS receives a call on this one. \n\nDO NOT GO HERE. \nThey are crooked, ignorant, rude and incompetent."^^ . . "1"^^ .