"1"^^ . . "6"^^ . "Wow - shocked at the poor customer service of this dealership. Most of all shocked by the fact the neither Nick the sales manager nor Brinton (sp?) the general manager think returning my call to resolve the problem is a priority.\n\nLong story short, we bought a new vehicle at the end of the month. It had to be brought from another dealer and we made the mistake of trusting the salesman with regards to the condition of the vehicle. It was supposed to be \"new\" with a particular options. In the end, when we went to pick it up it had 500 miles on it and didn't have the promised options. The finance manager was awesome! He discounted the vehicle, wrote up an IOU for the missing item, and sent us on our way. Unfortunately the first time the piece came in, it was incomplete. They did reorder and we waited over a month (assuming they'd hang on to our part). Instead they sold it. No big deal, service said they'd order another. I was fine waiting as I was the one who hadn't rushed in to pick it up.\n\nThat's when the mediocre service went off a cliff. The service department called me back to let me know that Nick decided they did not owe me the part (a roof rack). He must really think his employees are stupid. Why would two different employees work so hard to get us the part for a few months if they didn't have the obligation? I feel bad for them that their boss left them out to dry.\n\nI chose not to shoot the messenger and asked for Nick the sales manager to call to remind him they owed me the rack and that I had proof. He chose not to return my calls.\n\nThen I figured it made sense to go higher, so I called Brinton (sp?) the general manager. I've left 3 messages over the last week (yes, he's was in the dealership, just available when I called). He too has chosen not to return my call. \n\nBottom line - there are other Ford dealerships in town and I'm sure that at least one of them believes in customer service. Do you self a favor and go elsewhere."^^ . . . "0"^^ . "2"^^ . "2013-01-01T00:00:00"^^ .