"0"^^ . . . "5"^^ . "0"^^ . "My Sears washer would not work. Washer computer light flashed \"ld\" telling me a problem with \"long drain.\" As usual, I called Sears to repair. Sears technician\nspent two hours with a little computer hooked up to my washer. He did not pull out my washer, did not look underneath or behind, and did not check any hoses. Bottom line: He tells me that circuit (control) board needs replacing (what?!?!), pump is going out, and all the parts are bad. He says I \"just need a new washer.\" (Washer is 8 years old.) I know I am \"technically challenged\" with appliances, but this just doesn't sound right. \nAfter sending Sears on their way, I decided to call E&J Appliance Service ( found on yelp.)\nI decided a second opinion was cheaper than a new washer (with dryer to match).\nThe lady who answered the phone was wonderful. (I was very upset at that point).\nShe calmed me down and said it sounded like drain or pump problems to her.\nShe sent Johnny out that afternoon. \nJohnny came and checked out my washer (by HAND, not computer).\nThis guys knows what he is doing. He pulled out my washer first thing, opened\nit from the bottom, and found three pennies that had gotten into my machine and were causing the \"LD\" light to come on. He checked my circuit board (said NOTHING was wrong there), and checked out everything else on my washer. Everything else was OK.\nThis was more than a month ago. I have done many, many loads of laundry since\nJohnny repaired , and everything is working GREAT!!!\nE&J will be my ONLY call in the future for appliance repair."^^ . "9"^^ . "2013-04-29T00:00:00"^^ . .