. "We are upgrading our review from a 1 to a 4 after General Manager Scott Primeau reached out to personally apologize for our experience. He did not provide excuses as we had heard before he took responsibility and truly appreciated our concerns. We had no issue with the carpet itself or the installers it simply was the scheduling issues we had. I want to personally thank Scott for calling, caring, and making a special trip to our home."^^ . . "0"^^ . . "0"^^ . "0"^^ . "2018-04-18T00:00:00"^^ . "4"^^ .