"2013-09-07T00:00:00"^^ . "2"^^ . "1"^^ . . . . "0"^^ . "1"^^ . "I had a reservation for a standard RV indicated for pick-up at their Santa Rosa location. The vehicle was not available at the time of pick-up. After waiting until almost 2pm on July 6th we left and were told our deposit would be refunded. After numerous calls and requests - all of which were ignored or delayed - one of their accounting managers got personally involved and made sure our deposit was finally refunded....but not until almost 2 months later. (thanks to him, at least!)\n\nTheir general customer service leaves much to be desired ...including the fact that escalated issues such as this can only be handled in writing. I don't need to be told numerous times to write a letter to get a deposit refunded two months after the it should have been done without question and without hassle. I don't need to bother a guy in Accounting to take care of this for me when it is ignored by district managers, field locations or other minions.\n\nDon't expect future business from me. In fact, I am considering legal action for the difference we had to pay in renting another RV at a higher price at a different location because the one we had reserved was not available. \n\nAn absolute waste of time. Avoid these clowns at all costs."^^ .