"I should have read the reviews before going to this place. Now I'm added to the victim list. They deserve 0 star! Looks like it's a problematic business for years! If you want to take care of your garments, DO NOT come to this place! \n\nI experienced the same things the previous yelpers did. They ruined my all white Burberry dry coat the following ways:\n\n1. An abrasion on the left sleeve area. The fabric has a obvious scratched line on it. \n\n2. The inner lining with the Burberry brand label and signature pattern on it. The colour is bleached out of the pattern, the whole big area is damaged to a point that is non-reparable! Now the lining looks like it's an old pairs of jeans that was washed over 100 times! \n\n3. Got a new black stain on the right sleeve area. It was not there when I brought it in, it appeared after the first wash in May. I saw this and agreed for a second wash as remedy. Then the stain spread after the second wash. When I was asked to give a third chance to remove the stain, I agreed with the condition that if there is any risk of damaging the coat, it should not be washed and I shall be notified immediately. I was not notified. The coat was not ready for pick up twice after a given 'ready' date. Today I found that during the delay, Pauline, the staff made the call to inquire and was told that it was being SOAKED. The label on the coat clearly stated 'specialist dry cleaning only', soaking should not be taken place! Again, if specialist dry cleaning were not possible at your plant I should be notified. The coat should be returned untouched from the second wash. \n\nLike all others, I was told to contact Riz. I emailed him, I called and left messages, he just ignored me. I reported this to the Better Business Bureau recently and the next step will be bringing it to the small claim court.\n\nAccording to what they have promoted on their official business website, after contacting them about the damage, they will 'conduct a thorough and timely investigation', sadly it was not my case. I have been calling, leaving messages in store and in voicemail, and emailing for a week, without a single respond, it cannot be called 'timely'! They also promoted their level of customer care as 'Attention to detail and care is paramount in ensuring the clients' expectations are met and exceeded. At The Preeners Custom Fabricare a satisfied client is the foremost objective, all strategies and efforts are geared to ensure that this happens.' Again, I experienced the opposite, I have been trying to contact a manager (I was told Rees is the only manager) who takes care of complains for more than a week, I still receive no response by any means.\n\nThis company have issues with cleaning service, customer service, warranty promises, and false advertisement on their website! \n\nWhen I see all other victims having the same issue, I would like all of you who are interested in pursuing justice to contact me. We have to be gathered together to have a voice. We have to do something to stop this Preeners scam going on in our city and get back the compensation we deserve!"^^ . "2"^^ . "1"^^ . . "0"^^ . "0"^^ . . "2016-07-06T00:00:00"^^ . .