"0"^^ . . "EDIT: After posting the below 1 star review, I was contacted by the person who took my call at the company. They explained the situation on their end and did apologize. I was also reimbursed for half of the cost of the HVAC repair that I paid to the other company. This says a lot about this company and how much they care for their customers. They understand when mistakes are made, they should be remedied. I have amended this review to 4 stars, and will be utilizing them in the future for any HVAC issues. Hopefully, they live up to their name, I will be able to post a 5 star review the next time I use them!\n\n---End of Edit---\n\nI called in about our air conditioner not functioning in the middle of June and was told they could get a tech out the next day which was fine. Upon arrival, I was told they did not have a tall enough ladder to reach the top of my roof, even though I had notified them it was a two story building. The gentleman said he would need to get one from their warehouse and would be back in an hour. Two hours after this I had not heard from him, so reached out. He simply stated they didn't have one big enough and we would have to call another company. So, over 24 hours of no air waiting for these guys and now I have to start over.\n\nI received a call 10 mins later from First Rate. They said they know another company that has a sufficient ladder and could still perform same day service and offered to set up an appointment for that evening. I was delighted and agreed. Two and a half hours later, I have not heard from either company, so I reached out myself to schedule an appointment. They had no record of my information, so it looks like First Rate Air Conditioning did not even reach out to the other company on my behalf and simply moved on with their day despite promising otherwise. This puts me at 27 hours without any air conditioning and no one has even been on the roof yet.\n\nThe other company arrived 30 mins early that same night and with a sufficiently sized ladder! Seems like First Rate Air Conditioning might be 2nd or 3rd rate at best."^^ . . "2017-06-07T00:00:00"^^ . "0"^^ . "4"^^ . . "0"^^ .