"2017-09-28T00:00:00"^^ . . . "0"^^ . "1"^^ . . "1"^^ . "1"^^ . "No hot water for almost two weeks. I am at the mercy of poor communication between my home warranty company and Boss Plumbing. This started out with the thermostat flashing an error code. Plumber came out and cleared the code by power cycling 10 times and ordered a new gas valve from Whirlpool to be safe. Water heater worked for 8 hours. At the time the water heater was under warranty for supposedly one more week so the home warranty company had to use the manufacturer's warranty for repair / replacement. I called whirlpool to verify and they told me no it's expired already and we ordered the gas valve as a courtesy. I call Boss plumbing back and they said OK we will order a new water heater because how the home warranty should cover it. \nNew appointment created for Saturday 23rd to replace water heater. Right before the job the plumber called me and said the vendor Barnett was closed today so I can't pickup the water heater. Not sure why this wasn't thought of... Boss plumbing attempted to go through a second vendor Ferguson and was able to get a new P.O for Ferguson same day but by the time they got the vendor change approved from the home warranty company Ferguson was closed. \nRescheduled for Tuesday because Monday was too busy for them. Tuesday rolls around and plumber goes to pickup the water heater and Ferguson says they have no record of the P.O. (part order). I call the plumber and ask for the P.O. and he gives it to me. I call my home warranty and am on hold for 2 hours and find out what the correct P.O number is and looks like the plumber had the wrong number. \nRescheduled for Wednesday. Plumber goes out again to pickup the water heater. He somehow ends up going to the Henderson store to look for the part. I got on the phone with Ferguson and call their corporate office. I find out that they only deal in hot water heaters from the Valley View location. I call Valley view and give them the P.O. and the guy said \"oh yep we have the part ordered from that P.O. and we've had it since Monday\"\nI call Boss plumbing back and say here's the location, valley view, here's the guys name, here's the correct P.O. just have the plumber go there and pickup the hot water heater and install it. \nPlumber goes to Ferguson and guess what...It was not the right water heater for my house. It was ordered wrong. I called Boss plumbing back and I asked to talk to their customer service manager Mr. Garcia. Dispatcher said let me try and get a hold of him and I was put on hold. She comes back and says I found a water heater that will work for you in our warehouse and the plumber will bring it out tonight. \nPlumber gets to my house with the new water heater and takes out the old one and does all the pipe fitting, pushes the new water heater in place and says \"well unfortunately this model will not fit because it's a power vent and not a direct vent\". So now after 3 trips and two weeks with no hot water I'm back to square one."^^ .