. . "0"^^ . "3"^^ . "2013-07-28T00:00:00"^^ . . "3"^^ . "0"^^ . "CRAPPY travel day. Delayed flights, canceled flights, canceled hotel, lost baggage...it goes on...\nI was a jerk to Donald Warren the gentlemen who was the baggage counter manager. He found my bag, took good care of me, and ensured that I made it back to my hotel safely.\nHe was a good man. It was his last day at the baggage counter as he was promoted to flight attendant and was leaving to train in TX. His actions really touched me. I even wrote a letter to my company talking about the lessons learned and I hope to speak about it at our upcoming conference. American Airlines, please remember the actions of one person can change a life, remember that no matter the business its all about people, not shareholders, not profits. And please recognize Donald Warren. (5 stars for Donald Warren!)"^^ .