"2011-10-10T00:00:00"^^ . "0"^^ . "Mistakes happen!\n\nMany Service garages make mistakes. This Fletcher auto drained my Power Steering Fluid thinking it was my Oil filter holder. This is easy to do. My oil filter holder is up on top of the engine next to the PS reservoir. The simply forgot to re-fill the PS reservoir & as I left I heard the grinding of the PS pump saying \"hey whats up\". I checked it and YEP it was empty. I do carry this fluid as a back in my car and re-filled it and called Fletcher auto who responded with the greatest of apologies \"mistakes happen\". I believe them because I made the same mistakes when I hurry also to get done doing something in my car. Fletcher auto gave me a free oil change and were honest enough to remedy the error. They just forgot to re-fill the PS reservoir. Hey \"Mistakes Happen\" I been back 4 times with NO Problems. Good Job guys!! 4.5/5 Stars"^^ . . . "0"^^ . "0"^^ . "4"^^ . .