"1"^^ . "2014-03-27T00:00:00"^^ . . "2"^^ . "I usually go to Kathy's Alterations and she is great. I usually don't buy dry clean only items, but I had a dress that needed to be dry cleaned. Took it in and was told I needed to pre-pay, which was fine. When I went to pick it up I was told they were unable to clean it due to a built in belt made of leather which they said could be ruined by the dry cleaning process. What I can't believe is that I wasn't issued a refund. I paid cash. Not much, but I don't want \"credit\" since I can't bring that item back and I don't wear clothes that I have to have dry cleaned. The teenagers working there were not \"authorized\" to do anything and the owner is \"out of town\" and a manager is \"not available\". Learn to run a business. I am always able to call the owner for help at my job if there is a problem. I won't be back. I should have checked other reviews first."^^ . "1"^^ . . "1"^^ . .