. "2"^^ . . "Very mixed feelings about this company so let's start with the good:\nWe called two days before our event (12/12 Bachelor's party) since Royal Palms recommended them during our stay there. The reps on the phone were very informative and professional and were able to book something for us at a discounted rate (supposedly preferred services for Royal Palms) so we did not even shop around and booked it. They asked for a credit card number for a $100 deposit so we provided that with no hesitation. They also included a list of free VIP entrance bars and clubs they work with (supposedly) so that we did not have to pay for entry to those places. Does not get any better right? Well, we provided our contact information and details and that was our booking experience which was great!\nHere is where things turned ugly for us:\nWe get picked up at Royal Palms and everything is legit. Very nice bus inside, music, lights, water and ice, all great so far. We start riding around old Town and we start noticing that the driver is not aware of the VIP entry at all (Or so he said). He also kept discouraging us from going to certain places for some reason. After our first bar (karaoke) we asked for a couple of different places which he did not take us to. He took us to one he brought up but once there, we were told there was an entry fee and we did not want to pay, so we asked to go to the one we specifically asked for in the first place and he finally took us there. Once there, they were also charging a fee and he did not know anything about that he said. He said he did not get off the bus and it was up to the arrangements made when booking. We end up leaving that place and go back to a different bar since we could not work out a deal with the bouncers ourselves. We end up back at the bar he took us to first and asked what we should tell them regarding entry fee since clearly, he did not want to do anything about it. He said again he did not know about the list given to us and told us \"they do not tell me anything, I just drive\". I voiced my opinion (not very nice since I was irritated by then) and start negotiating with the bouncers, when he finally comes off the bus and hands them a card and tells the bouncer something and we all finally get in. Took that long to figure out his job. We were pretty irritated with him by that time so we just stayed at an eehhh bar, but better than driving around with this guy. He just made it seem like there is no communication between the business and the drivers and made the entire business look bad. Also requested a receipt which the driver said one would be emailed to me and never was. \nFinally, our credit card. So I have no proof and I certainly do not want to accuse anyone but listen to me since I am still scratching my head on this. We do not use this credit card much, but the same credit card we used for the deposit the day or two before the booking, was used by someone over the weekend and was used for over $500 until our bank declined it due to suspicion of fraud. Bank called us and asked if we had used it for those charges and we said no so they declined it and cancelled that card. Luckily they are looking in to it and I hope they figure something out. Again, these things happen all the time and in different scenarios, but the fact that it was that card and right after our booking just put a sour taste in my mouth with this whole experience."^^ . "0"^^ . . "2"^^ . "5"^^ . "2015-12-17T00:00:00"^^ .