. "0"^^ . "0"^^ . . . "I guess I shouldn't be surprised when I came on here to write this review and found that they already have 2.5 stars. They really should have one star.. but here is my review anyways...\n\nI received the Beats by Dr. Dre Pill for Christmas from my Uncle. For those of you who don't know what this it, it's basically a blue tooth speaker system. It was working great for about two weeks, but then it stopped connecting to my phone, or anything else I tried to pair it with. So I did my homework, researched online what the issue could be and I found that it's a bug in the system. If you send it back to Beats, then it takes 4 weeks for them to fix it and return. BUT Beats knows of the issue, and the new models that came out at the end of Dec. had been fixed. \n\nSo I went to Best Buy to EXCHANGE my Beats Pill. Let me say that again, I did not want cash, or store credit. I simply wanted to exchange my malfunctioning speakers for ones that worked. It had NO physical damage, or water, NOTHING. It was in perfect condition. So I tried to return it and the employees were SO RUDE. They took it back to the \"Geek Squad\" to see if they could fix it, but all they did was confirm that the Bluetooth wasn't working. Ok, so Bluetooth speakers can't connect by Bluetooth. Awesome. BUT they refused to do anything. Although it was a gift, and I was simply requesting a replacement, they said I had to have a receipt. I'm not sure what they didn't understand by the word GIFT, but apparently the geeks there don't understand simple English. I can see if I wanted cash for this, but I just wanted to exchange it. \n\nI asked to speak to a manger, and a supervisor came out names Chris. He was seriously the rudest person I have ever spoken to. Not only was he not sympathetic, he was down right rude and said he wouldn't do anything about my issue. He confirmed that it was a bug in the system, and that they do in fact sell the malfunctioning Beats Pill in their store, but he still wouldn't do anything about it. Honestly, it's not like Best Buy is going to take a hit for this. They are going to send it back to Beats. So why on earth would they treat their customers with such little disregard? Because they were never taught customer service, that's why. \n\nNot only I will NEVER buy anything from Best Buy again, I will make it a point to make sure no one I know goes here either. Apple, Target, Fry's, or ANY OTHER electronics store will get my business. Not only does Best Buy apparently NOT stand behind their product, but they are knowingly selling malfunctioning electronics and don't care. There are SO many places to buy electronics these days, and the fact that Best Buy apparently doesn't care enough to take care of their customers is beyond me. Bad business ethics, and practices DON'T KEEP CUSTOMERS."^^ . "1"^^ . "1"^^ . "2013-02-04T00:00:00"^^ .