. "0"^^ . "0"^^ . . "2013-04-17T00:00:00"^^ . "0"^^ . "I just got off the phone with your customer relations rep and was told that we would not be getting any sort of compensation for the 6 hour flight that you turned into a 12 hour ordeal. In addition, I received a email stating \"In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation or reimburse expenses because of delayed or canceled flights. This would include such items as lost vacation time, missed meetings or other pre-paid activities that occur during a flight irregularity. I am very sorry we are unable to accommodate your request for compensation.\" and \"The flight returned to Phoenix since it is a US Airways hub. We have mechanics on hand and as in this case, a substitute aircraft. These options are not available in Los Angeles.\" Really? You mean that you are absolved from all compensation so that you can focus on safety? You mean that you couldn't fly another airplane to LAX, a hub that I know you fly out of? Your customer service rep seemed shocked that I would even mention this idea. Sorry but you lack of compassion for your passengers has cost you another customer. And I will be posting this to the FAA/DOT, Yelp and Google reviews in hope that some other poor traveler will be spared from dealing with you."^^ . . "1"^^ .