. "0"^^ . . . "This is re-review updating my 5 star review. I do NOT like leaving bad reviews. In fact, I'd rather not review than leave a negative review but the total lack of customer service prompted me to do this. \n\nInitially, we went to brides by Demetrio's in April to look for wedding gowns for my daughter who happens to live out of state. Amanda was amazing and she seemed to know exactly what we needed and brought out the most amazing dress. She was very helpful and super sweet. We had found THE dress and ordered it right away. \n\nFast-forward two months... I went into the salon on a Wednesday and told Amanda that I was going to be flying my daughter in that weekend specifically so that she could come in and try on the sample dress again as her bridesmaids have not seen her in it yet and so her aunt, who is battling stage four cancer and may not be here for the wedding, could see her in it as well. I told her that we would like to come in on Saturday and asked if we needed an appointment and was told that we did not need one and to just come in and we would be easily accommodated. After spending the money to fly both my daughter and her fianc\u00E9 in for the weekend, we showed up at the salon on Saturday as previously discussed to find that the dress had been shipped out for a trunk show. Amanda felt terrible but her manager was completely indifferent to our situation. Her first response was \"I don't know what to tell you the dress isn't here\". No apology at all! I explained that I had just spent several hundred dollars to fly my daughter in specifically for this day so that my aunt could see her in her dress. Again, nothing. I asked for the corporate phone number which I was promptly provided by a very apologetic Amanda. Again, the manager provided nothing. We then inquired as to who made the dress hoping that we could find somebody else who carried it and that we could go there in at least try it on for my aunts benefit. We were told that it was actually a Demetrio's design and that we were not going to be able to find it anywhere. Again, nothing from the manager. At this Point, we were all very upset with what was transpiring and the managers complete lack of empathy or apologies. The manager then piped in and said that we should've had an appointment to which I explained that I had offered to make one and was told I didn't need one. Fed up, my mom made a comment \"it's not like we bought a $xxx dress\" to which the manager responded, with a snippy attitude and judgy tone \"we don't sell $xxx dresses\". Don't get me wrong, I understand that the dress had been shipped out and that it was not there for us to try on and they could not magically produce it for us. I totally understand that things happen. It was the attitude with which the manager dealt with the situation...her indifference and her lack of apology that aggravated the heck out of us. \n\nThe fact that I even have to rewrite my original review is bittersweet. Several years ago when I married my husband, my dress and all my bridesmaids dresses came from this place and it was an amazing experience. (The only reason I even gave them two stars is because Amanda was really sweet and apologetic throughout this whole ordeal.)\n\nBtw, I did contact the corporate office in New York and spoke to a woman named Susie who appeared to be somewhat mortified at the way we were treated and told me that from here on out I will be dealing directly with her. While I am happy that I will be dealing directly with their corporate offices, I have to say I am still a bit disappointed with their lack of resolve. They didn't even say \" her, we are sorry you incurred that expense and that you were treated so poorly...let us offer you a coupon for 10% off alterations\", LOL. To date, they have not addressed the fact that I spent hundreds of dollars to fly her here specifically to try on a dress that was not available as we were told it would be. Had they told me on Wednesday that the dress was not going to be here, I would have postponed her trip or canceled it until the dress was back.\n\nI guess it's no surprise that, 2 weeks later, they are closed. Maybe if they had better customer service they would still be in business."^^ . "0"^^ . "2"^^ . "0"^^ . "2017-07-06T00:00:00"^^ .