"2014-08-05T00:00:00"^^ . . "It's true that one bad experience can make/break a purchase!\n\nWe visited here a few times -the location being amazing, the shop is huge, there's lots of staff to serve you! \n\nI'm going to start with the cool part:\nWe wanted to buy TWO bicycles on a Friday evening (we already have these two models picked out, so we're not shopping anymore. We're buying). We got here at 7:59pm (1 minute before closing, yup) and expected to be turned away. NOPE!! Thank goodness for the staff (except one b*tchy person)!!!\n\nThere were lots of customers still during that time. They cleared by 8:15, but we left at 8:30. They had to make sure the bikes fit us, they had to give us an intro on the bike... etc. \n\nFor that, they really deserve 5 stars.\n\nBecause we bought our bikes in such a hurry, they didn't tell us the warranty they cover. Which by the way is 1 year service on your bike! And that one unpleasant person was rude and impatient and unpleasant.\n\nOne month later, we took a bicycle in for repair (we bought two bicycles from here by the way) as there was something wrong with the hydraulic brake. We'd love to fix this on our own, but this is a complicated job!!! Well, we were turned away. Apparently \"it's really busy (Sunday), it'll be a one-hour job. So please come back during the weekday.\"\n\nAre you kidding me? Of all our visits (weeknights, weekdays), they were ALWAYS busy. There were ALWAYS customers. There were always bikers taking their bikes in! \n\nThe techie behind this man (literally, right behind him) was super nice though. He looked at my bike (my bike isn't the broke one, the other one we bought has the brake problem!) and he explained it's a part of their 1-year service. He did a thorough job. He recommended we bring our bikes in for service every 3-4 weeks. Thanks, man!! \n\nThe other staff are great -the floor staff who walks around helping people. They're fantastic.\n\nNote that if you have a mini U-Lock, it won't quite fit on their bicycle rack! We locked ours across the street at the Yoga studio."^^ . "2"^^ . . "0"^^ . . "1"^^ . "4"^^ .