"1"^^ . . "0"^^ . "2017-03-21T00:00:00"^^ . "A charm of mine recently broke, so I thought I'd inquire about getting a new one. I knew I'd be heading to Pandora so I offered to have my mom's bracelet cleaned as well. \n\nWhen I handed Pamela my mom's bracelet to clean her words to me were, \"Why would I clean a bracelet that's broken\" \n\n\nI had no idea my mom's bracelet was broken she just took it off! Somehow the part that snaps the bracelet shut broke, and my mom and I had no idea. So then I'm faced with \"why would I clean it if it's broken there's no point\" literally. Word for word. \n\nGreat customer service Pamela! Hope you have a better day.\n\n\nAlso I was able to fix the piece that was 'broken' on the bracelet with no problem. All it took was someone who cared to look at it closely"^^ . . . "0"^^ . "1"^^ .