"0"^^ . "1"^^ . "0"^^ . . "2016-05-17T00:00:00"^^ . "Worst place ever. would give 0 stars if possible. My husband and I were steered here by our insurance company with threats of delay in service. We were told we needed to bring our vehicle here in order to get fixed in a timely manner and so that the parts and labor would be warrantied. After not hearing about our truck for about 10 days we started calling Steve who was in charge of what was going on with our vehicle at the collision center. Steve was impossible to reach. We would call at 10am and be told he was out to lunch, then we would call at 2pm and he would still be \"out to lunch\" we would finally drive up to the collision center for answers where we would find Steve most likely out front smoking. This became a regular occurrence. 3 weeks later we had our vehicle back. A few months go by with no concerns until I happen to be driving behind my husband and his rear tire almost completely fell off. luckily i was able to notify him so he could pull over. We notified our insurance and collision center and brought the truck back. The collision center said my husband needed a whole new rear axel. Not sure how you miss a broken axel... they did not offer a rental and refused to take any responsibility, but gladly took another 3 weeks to fix it. Again after multiple calls to reach Steve to no avail, I began working with his manager Kevin. Neither Kevin nor Steve have any idea what they are doing. after complaining to Kevin that they have had our vehicle for 6 weeks and we are stuck with rental car bills that we shouldn't be, Kevin did some research and said they found that they had our vehicle for an extra 5-6 days that weren't necessary and gave us $300 off our rental. Then when we went to finally pick up the vehicle, Steve tried lying right to our faces and told us they gave us the $300 credit because they \"felt bad\" I corrected him and told him that wasn't true and we were given the credit because of their lack of organization and our truck had sat for 5-6 untouched. Steve raised his voice to me and was extremely rude. After picking up the truck (for the second time) and driving less than one mile we both begin to hear a loud noise coming from the rear axel. If anyone had test driven this vehicle they would have heard it. At this point I am having our vehicle looked over by another mechanic and he has found multiple issues with the rear axel, leaks, noises, broken gears etc. I do not feel safe having this company go anywhere near my vehicle. They had it for a total of 6 weeks over 5 months and still could not fix our vehicle to safe operating standards and lied, yelled, and dragged on this claim much longer than necessary. Also it has been impossible to get any paperwork associated with our vehicle. They never gave us a receipt when leaving and have told me that the estimate I am being given is what they have done to the vehicle. I looked over the estimate and see that they put on new break pads.. We had the break pads put on the week before we brought the truck in to their shop. When I called to ask about that, Kevin said they were told to put on new break pads so they did. Then Kevin calls me back about 5 minutes later saying they put on break shoes not break pads. So again he lied to me the first time, then after speaking with Steve and getting their stories straight they called back to try and fix it. I still have no idea what they have done to our vehicle and every time we call they have to create a receipt that hopefully matches what they have done. I hope you all steer clear of this place and go with another shop whenever you have the option."^^ . . "0"^^ . .