"2013-08-04T00:00:00"^^ . . "I really hate doing this but I have to...\nNeeded to coordinate a lunch for about 15 people and decided to give a mom and pop pizza joint a shot vs the usual dominos or pizza hut we always get because it's so convenient.\n\nI called a few days in advance and spoke with Danny, the owner I guess, and gave him a tentative order. I also told him I'd call the night before to confirm my order because I wouldn't get a chance the next day and needed it delivered to our hotel at 12:30 sharp.\nUnfortunately I was unable to call because I had a lot of stuff going on (I had told him I'm coming to Vegas from LA on business and will be very busy.) However, I called the following morning bright and early at 8am, not expecting for someone to pick up but luckily they did!\n\nThis guys name was Alex and I told him I'm calling because I didn't get a chance to call last night, but I spoke w/the owner a few days ago and he said u have 24 inch pizzas....I need 2 of them delivered to my hotel at 12:30 today, can u still please do this???\nHe said sure, no problem, just call at 11 am when we open and place the order.\nI called at exactly 11am, a girl picks up to take my order and then tells me they don't make 24 inch pizzas.I explain to her several times that I had spoken with Danny and Alex and they said u do. \n\"No, 15 is the largest we make\"\nI ask to speak with the owner, he's not there...so she hands the phone to Alex. I tell him what happened and he said that the girl who picked up is new...she doesn't know what she's saying. So why would u have her pick up the phone?!?!?!?\nI place my order with alex and tell him about 3 times that we need it for 12:30 and give him my friends # to call once they're here so he can hop out and grab it.\nIt was an absolute disaster!\n12:30, no pizza. I call at 12:35 and they say it's on it's way.\n12:40, still nothing. I call again and ask them to call the driver to see how far away he is.\nThen my friend (who was waiting in the lobby) comes back up and says he just got a call and said our order is for 2:30.\nI flip out. I call back and they have no idea what's going on. \nI ask for Danny, he's not there. I ask for Alex and he comes on the phone and tells me I had ordered for 2:30 but he doesn't know who called me.\nMind you, I have 14 hungry people staring at me and there is no way for us to get anything else to eat in 30 minutes before we had to go back to our event.\n\nAs I'm arguing with Alex he keeps putting me on hold and I just hear yelling in the background.\nAt this point I ask my friend to dial the # that called him. Lo and behold it was Danny, I take the phone and Danny basically puts the whole blame on me and tells me that I had said I would call the night before and I didn't. And THENNN he tells me he called me the night before and left me a message. I checked my messages...I had no messages from him. He then told me he did and to check my messages again.\nThis is beyond ridiculous. What does me not getting a chance to call the night before have anything to do with Alex telling me at 8am AND 11am that they can have it there at 12:30?????\nHe told me I called a different # than the one I originally dialed from a few days ago I ONLY HAVE ONE NUMBER FOR PALERMOS! \nDanny was very rude to me, blamed their screw up on me, told me to leave Alex out of this...his exact words \"Alex is a great guy\"\nand then asked so do you want the pizza or not?!?\nWhen I told him I wouldn't pay full price for all the inconvenience he told me he's not going to give me a discount. I told him that before I called the first time I saw that u guys had some bad reviews, but I always support local businesses so decided to give u guys a shot. PLEASE don't make me go on yelp and give u guys another bad review.\nHe didn't care.\n\nSo, in conclusion, I never tried the pizza, horrible customer service, horrible employees who don't even know what's on the menu.\nThey screw up an order, don't apologize for it, blame it all on me..are totally rude about it AND refuse to give me a discount.\n\nUnbelievable. Please stay away from this place because you'll go out of your mind dealing with people who clearly don't know how to run a business."^^ . "1"^^ . "4"^^ . . "8"^^ . "11"^^ . .