"1"^^ . "4"^^ . . "1"^^ . . "This is a cautionary tale -- especially if you're not a local.\n\nI've spent the last nine months road tripping across America. My car is six years old, but driving 15,000+ miles is no joke. My brakes were acting up like crazy, making a terrible grinding noise whenever I came to a stop and squealing in reverse. \n\nI had a week's stay in Phoenix, so I found Back to Basic Automotive on Yelp. I felt good going here because of the shop's many glowing reviews. I brought my car in and the guys saw me on the spot. They couldn't have been nicer. I even went for a drive with one of the mechanics to make sure we were both hearing the same problematic noises. \n\nAfter some inspection, the mechanics told me that the grinding noise was caused by damaged brake pads; they would need to be replaced. I was dismayed; I had just had the brake pads replaced in Atlanta, four months and 5,000 miles earlier. I was told then that they would last another 40,000 to 50,000 miles. Back to Basic's mechanics told me I had been scammed by the mechanics in Atlanta. They showed me my \"damaged\" brake pads (knowing full well I wouldn't know what a non-damaged brake pad looked like) and said they were made of cheap, faulty material. To continue driving on them as is would be risking my life. \n\nThe cards were stacked against me here. I don't know anything about cars (which they knew) and I'm about to leave town in a couple of days, never to return (which they also knew). If there was a problem, I'd have no way of bringing the car back and demanding additional repairs or a refund. But I didn't want to risk an accident because my brakes failed, so I said: Fine, do the work. Replace what you need to replace. Back to Basic had glowing reviews online, remember! It seemed like an upstanding operation. Plus, the price quote was on par with what I had paid in Atlanta. I didn't have any reason to doubt that they would do what they said.\n\nWhen I departed that day, my car was running great. No grinding sound when I braked. No squealing in reverse. I was beyond thrilled! I almost came on here and left them a five-star review. \n\nBoy, am I glad I waited it out.\n\nFast forward two weeks and about 1,000 miles and the grinding comes back with a vengeance. Fast forward six weeks and another 2,000 miles--when I'm more than six states away--and the squealing is back. WTF? Seriously?!\n\nI feel ripped off and cheated -- Back to Basic either didn't do what they said they were going to do or they didn't know what they were doing. Whatever the reason, I'm on the other side of the country now with no way of getting the issue resolved. I'll have to go to yet ANOTHER mechanic and risk getting scammed a third time. \n\nMy advice? Only use Back to Basic if you're a local and know you can go back in person and fight for your rights. If you're an out-of-towner, they might take as much advantage of you as they did of me."^^ . . "2016-11-11T00:00:00"^^ . "0"^^ .