"1"^^ . "2016-06-19T00:00:00"^^ . . "1"^^ . "We visited here to have an oil change on a Sunday. We made an appointment the day before and had to change it, and the manager was very nice about our change. The location is in \"downtown\" Cleveland heights.\n\nWhen we visited, we dropped off our car and waited for a while. When they called us, they let us know that there would be a delay, which I felt was very courteous. \n\nThe delay ended up being more than expected, and because of that, the manager ended up giving us our oil change for free, which I felt was extremely kind; we weren't hugely inconvenienced by the event, but he really went out of his way to make us feel welcome. \n\nWe will almost definitely return here for future oil changes and maintenance, and I would recommend this Firestone based on the service I received here today."^^ . . . "5"^^ . "1"^^ .