"1"^^ . "3"^^ . "0"^^ . . . "Absolutely the worst \"service\" imaginable.\nI was told we would not be charged for an \"activation fee\" (ridiculous fee anyway, as it is done by phone with no effort by them) because we purchased so much that day...2 IPhones, 2 home phones, 2 year contracts (4 in all..2 for cell phones, 2 for home phones,) insurance, accessories, etc. No argument there.\nOf course, \"Activation Fee\" appears on the bill.\nPaid the fee to keep service on, wait for charge to be credited.\nMonths go by, keep waiting.\nCall the 800 #, and am told the store has to submit the \"correct paperwork\" so they could process it, which is correct.\nTry to phone the store 11 times. Always get routed back to the main 800 # after pushing about 10 buttons. Never reach a person.\nForced to go to the store 3x. \n(Unbelievable...it is \"not permitted\" to make an appointment on Saturday or Sunday. Nice feature for those of us who actually work during the week.)\nTreated extremely rudely each time. Apparently was a \"nuisance\" because we had already purchased everything we could. No more money to be made from us, so why bother being helpful or at least polite. \nEVERY time I am told that they will submit the correct paperwork...no apology, no explanation, no anything.\nGreat surprise .... \"Correct Paperwork\" is NEVER submitted.\nMonths go by, keep waiting for credit.\n I finally posted on Verizon's Face Book Site. \nEVERYTHING changed .. I was contacted by Antony , who credited the charge immediately.\nThe 800 # people were wonderful. Posting on Face Book was terrific.\n\"Customer Service\" at this store is despicable...I have reported it to Verizon many times, but no changes.\nIf you have a choice, avoid this store at all costs.\nIt is guaranteed to ruin your day.\nNext time, I am driving the 15 miles to Mesa!!!\n\n***** Too bad YELP readers can not see the hour and a half that I just spent with \"John\" on line, with him offering \"pseudo help,\" jerking me around and wasting my time. I thought replies, etc. were visible on here\nBottom line..avoid this store and any offer of \"help\" offered in response to your posting unless you have nothing to do at all and enjoy getting made a fool of by them.************"^^ . . "2013-07-06T00:00:00"^^ . "0"^^ .