"0"^^ . "I did not stay at the hotel. The only reason I am giving a review is that I had to deal with the front desk and back office staff because they erroneously charged our card instead of charging our client's corporate card for the room. \n\nWhen I called the hotel to explain my predicament, the Manager On Duty (Tammy) would not help me and instead transferred me over to her phone in the accounting department, knowing that she would not be there to answer my call. She only called me 24 hours later. In that 24 hours I attempted to speak to other staff members who were less than helpful and really disinterested in my plight. Never once was there an apology for wrongfully charging my card or any attempt to help me.\n\nI love Holiday Inn's but have found on more than one occasion that their staff are ill equipped to deal with anomalies and certainly do not understand customer service. It's usually the younger generation who have little understanding that the customer ultimately pays their paycheck. We are more of an inconvenience to them rather than someone who should be treated as a customer and promptly. \n\nSix days later and I am still waiting for hundreds of dollars to be returned to my account. \n\nHoliday Inn needs to amp up their employee training, in particular they need to train their staff to properly charge banking cards and train their staff to show a level of care and service."^^ . . "2"^^ . . "0"^^ . "2015-11-07T00:00:00"^^ . "0"^^ . .