. "Grooming Tails on Lakeshore Blvd., West close to Brownline. The proprietors name is Marianne, she seems to be friendly enough but keep in mind people's real personality stone all can come through until they are upset or experiencing difficulties. Apparently she was that day please note she does not handle difficulties very well at all! Funny thing is Maryanne came recommended to us by a friend they picked up her dog and delivered him back to her as well. It's actually quite amusing when you look on the window it says award winning and certified I would like to know who she is award-winning and certified by?? It doesn't say when you think about it it's quite easy to have the stickers printed up yourself and apply them to the window!! I had been \nhad been there once before for 9am appointment, I was there at nine I waited 15 minutes for the owner who looked like she had just rolled out of bed. But she was friendly no pretenses and she seem to love the dogs. When I picked them up they looked very nice I will say. \nI decided to bring my dogs a second time the appointment was for a Saturday at 12pm, they were to be picked up at 3 PM. Well at 3 o'clock I got a phone call saying could we give her till six to pick up the dogs... And this is where all began to go downhill! I arrived with my mother at 6 PM to pick up the puppies and they still weren't ready, she was just working on the second dog, it been over six hours she had the dogs. And I will tell you our dogs are spoiled they are pampered maybe yours are too!? But when the so-called professional tells you you're going to be ready at a certain time you expect him to be ready at a certain time. My dogs have never not been outside for six hours at a time I make certain of that!!They do not stay in a little cage or penned in, let alone for six plus hours without being able to go outside to relieve themselves. She was behind the counter with two men assistances I suppose? I do know that when I finally told her I was taking my dogs one of the man held the half door which close the dogs off from the main part of the store closed so I couldn't take my dogs and I found this very threatening. I told her that I wouldn't be bringing my dogs back there to be groomed again and she informed me that she will be calling all the groomers in the area to tell me how awful I was. \nSo if time is of any importance to you, or if you expect decent customer service. I would not bring my dog to Grooming Tails at the very least take my recommendation and think long and hard before subjecting your animal to Grooming Tails on Lakeshore Blvd., West"^^ . "0"^^ . . "1"^^ . "1"^^ . "0"^^ . "2015-04-20T00:00:00"^^ . .