"2"^^ . . "0"^^ . "2014-04-03T00:00:00"^^ . . . "2nd review- \nShaun the service director called me this morning to help with my concern. I really appreciate the time he spent with me and I will continue to be a BMW owner. \n\nThank you Shaun! \n\n\nFirst review-\nThe WORST service EVER! Don't trust them. I will be going to consumer affairs and the better business bureau for this. \n\nI was told my car had an AC valve issue on the driver side and it was going to cost $450 to do it. I get a phone call the next day saying it's going to cost $3000 to fix the issue. I told them that I didn't want it because the car is only 5years old and I shouldn't have AC issues in the first place, I would take it somewhere else. They still charged me $450 to diagnose the car. They told me that was the minimum. I was going to sell my car to buy another BMW but I will take my business somewhere else. I have to thank Danielle and the managers at the service department for doing such a great job in chasing their customers out to other car retailers!!! \n\nAlso, when I had to pick up the car, I asked them for the shuttle service so they can pick me up, they told me they don't provide that service anymore. Funny that they took me home when I dropped the car at the service. But when it came for me to pick it up they don't provide that service anymore. If Toyota can manage that!"^^ . "0"^^ . "5"^^ .