"2017-08-28T00:00:00"^^ . "2"^^ . . "0"^^ . "I had paid cash with a trade-in for a 2016 Chevrolet Corvette. This was the second oil change that I had scheduled. The scheduling was very easy, and I had asked that there be some extra time allotted as the digital display behind the odometer was not changing and I needed help with that. When I arrived, I was sent to the Customer Service and Bert Neal was the Consultant assigned to help me. First off, he told me that he couldn't have the digital display checked as there was not enough time allocated for it... this was after he couldn't figure out who was supposed to be assigned to help me, and it turned out to be him. I told him when I made the appointment 2 weeks earlier, I knew I would be back in Las Vegas and needed that looked at so I had asked for the time to be allotted when I made the appointment. He kept telling me he didn't know what I was talking about and so forth. Anyway, he said he'd look at the car and check it out after the oil change. He didn't have the faintest clue about the car or what I needed looked at and so his time spent there was a complete waste. Also, the oil change was done in about 10 minutes, but the car was brought back to me unwashed and not vacuumed out. I would have thought for a new car, there might be some perk when you're getting your recommended service, like at the Lexus dealership. There was none. Bert then got in the car and proceeded to tell me that the S, T, TR, W, E button was working and I informed him that wasn't even what I was talking about. He had zero clue. He finally took it to Concierge service where the nice young woman immediately showed me how to change the digital display. The last thing I asked was about the center console where your arm rests as the leather started to wrinkle after 6 months. I had asked about it and Bert immediately said it was my fault for using lotion and putting my arm on the arm rest and it wasn't under warranty. He said I could talk to the manager but that it wouldn't be covered. He did tell me I could take the car to St. George, UT, where I now live, but have never had the car for any service and see if they might cover it. I was like, 'why would a dealership, who didn't sell me the car, cover anything and why won't you take care of it here?' Honestly, I was so incredibly disappointed with Bert Neal. I spent 65K on a car that the salesman worked hard to ensure my sale went through well and then some lazy guy who is a sales consultant, could ruin the entire reputation of the Henderson dealership. I had to finally ask Bert if he was going to go get Roger, the Manager, or do I have too? He went to get Roger, and I can tell you, Bert wasn't happy about having to go get me any help. I'm thinking, I've spent a ton of money, I'm a good customer, why do I have to deal with some jerk who was talking condescending to me and treating me like I was an idiot, when he was the one who didn't have a clue what was going on? Roger came out and spoke with me. He was extremely pleasant and wanted to get things fixed. He did not agree with Bert on the lotion issue and informed me how to better take care of that issue. I will say that if I have to have service at the Henderson dealership, I will ask to NOT have Bert Neal work with me. His attitude toward having to look something up or move away from his desk was like I was a big inconvenience. It really does hurt your customer satisfaction to have an employee like that. Also, I would suggest that at the very least, a light vacuum be done of the cars which are in for service that is under warranty, like the Lexus dealership does. I do love the Corvette, but the service behind it has been minimal. Thank you. I feel bad giving a '1' star, but Bert was one of the worst customer service people I've ever dealt with. Roger and the girl from the Concierge were amazing so the '1' star is for the Sales Consultant Bert Neal. Otherwise, I would give the service for the oil change a 3 and Concierge and Management a 5 star.\n\nAn update to this review done on 8-28-2017: I was able to get the car in for the part and Roger in Management helped with that process. He was great to work with. Steve was the new Sales Consultant I worked with and was amazing also. They got the car in, fixed and got me on my way quickly. Thank you to the great people in management and scheduling, who helped to get this issue resolved for me. I appreciate it so much."^^ . "5"^^ . "2"^^ . . .